Free inspection · No deposit before scheduling · We say if it can wait
Grouped so you can find yours, and every answer is open. If the one you want is not here, the phone is answered by somebody who has been on a roof.
The question almost everybody opens with, and the one where a second opinion is worth most.
All residential services →It comes down to the age of the roof, how far the damage has spread, and whether repairs cost enough to be worth putting toward a replacement instead. A roof past twenty years with damage across several slopes is usually a replacement. A roof with one bad valley usually is not. We walk it and tell you which one you have, and we will say repair when it is a repair.
On a standard house, one working day once the materials are on site. Bigger or more complicated roofs take longer and we will say so before we start. The point of the single day is that your house is never open to the sky overnight.
Sometimes, and it is usually a false economy. A second layer hides whatever is wrong with the decking underneath, adds weight the structure was not designed for, and traps heat that shortens the life of the new shingles. Local code also limits how many layers are allowed. We will tell you honestly whether your roof is a candidate.
Once a year, and again after any storm that brought hail or high wind. Most of what an inspection finds is cheap to fix at that point and expensive to fix a year later.
Keep the gutters and downspouts clear, cut back branches that touch or overhang it, deal with moss and algae before they spread, and make sure the attic is actually ventilated. Most roofs we replace early failed from heat and trapped moisture rather than from the weather on top.
What we can do on a claim, and the parts that are between you and your carrier.
How claims work →No, and it is worth knowing why. Only a licensed public adjuster is allowed to negotiate on your behalf. Our part is the evidence: dated photographs, a scope written out line by line, and somebody standing on the roof when your adjuster inspects it. The filing and the settlement stay in your name.
No. Anybody offering to is proposing fraud in your name rather than theirs, which is reason enough to end the conversation there. Every estimate we write breaks your share out on its own line so it is never buried in a total.
Call a roofer first if you can. An inspection tells you whether you have storm damage or wear, and a claim filed on wear still goes on your record when it is refused. If water is coming in right now, tarp first and worry about the order afterward.
Usually the file rather than the roof. Hail does not hit two houses on the same street evenly, and two estimates of the same damage can record completely different things. If you think a refusal was wrong, get the roof documented properly and ask about a reinspection.
Tarping is a twenty four hour service right through hurricane season, and somebody picks up the emergency line outside office hours. If the roof is not actively letting water in, expect an inspection the same day or the next working one.
What it costs, how long it takes, and who is actually standing on your roof.
More about the company →Both, and you should make every bidder prove it rather than say it. A license number takes a minute to look up. That minute matters most right after a storm, when the city fills with trucks that were somewhere else last week.
Nothing changes hands before your job has a date on the calendar. The estimate comes first, itemized down to quantities and labor so you can see how the total was arrived at, and you sign off on it before any material is ordered.
No. The people who climb up on inspection day are the same people who tear the roof off and rebuild it. Nobody gets handed along to a third party halfway through, so there is never a question about who answers for the result.
Never. Every visit we make begins with your phone call. If a stranger is on your porch using our name after a storm, it is not us, and you are well within your rights to ask for identification and send them on their way.
Nothing, and you keep the photographs and the written estimate whether or not you use us for the work.
Fourteen cities. New Orleans plus thirteen more, reaching east to Slidell, north over the lake to Mandeville and Covington, and west through Laplace as far as Baton Rouge. How far we drive does not change what you pay. The full list is on the service areas page.
What goes on the roof, and who stands behind it afterward.
Compare all 11 materials →It depends on the pitch, what the deck can carry and what is already up there. Shingle suits most houses here, metal lasts longest and costs more up front, and a low-slope roof needs a membrane rather than either. We will tell you which of the eleven we would rule out for your roof and why.
Two separate promises, and they are worth telling apart. Shingles and membranes are covered by whoever manufactured them, which is why the brand going on your roof matters. The installation is covered by us. Ask anyone quoting you which of the two they mean, because a guarantee on workmanship is only ever as good as the business standing behind it.
The one shingle warranty we know of that puts no ceiling on wind speed and does not carve out named storms, which is the exclusion most policies quietly keep. Qualifying is specific: Timberline shingles with LayerLock, plus four or more GAF accessories on the same roof. Whether yours can reach it is something we answer at the estimate, in writing. Full terms sit on our warranty page.
Yes, and it is a real half of the business rather than a sideline. Fourteen services built for flat and low-slope buildings, scheduled around the hours you are open so the doors stay unlocked while the work goes on overhead. One crew and one number, whichever kind of roof you have.
Nothing on this page has a price in it, because a price depends on the roof and we would rather measure yours than guess. Ask through the contact page and you will get a real number in writing.
If it is not on this page, the phone is answered by somebody who works on roofs.
Name and phone are enough. We call back the same business day.